Privacy policy

Effective Date: August 2026

This Privacy Policy complies with the EU General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG), governing all personal data processing activities on the website www.relavia.shop.

Data Controller

Relavia

Wittenberger Str. 45, 19348 Perleberg, Germany

Contact Email: hello@relavia.shop

Contact Phone: +49-35143519587

Collected Personal Data

We only collect data necessary for contract performance and legal compliance. This includes your full name, billing and shipping address, email address, contact phone number, payment transaction data, order records, website browsing behavior, and technical cookie information.

Purposes of Data Processing

Your personal data is processed to confirm and fulfill orders, arrange product delivery, complete payment settlement, provide after-sales service, optimize website functionality, comply with German tax and commercial legal obligations, and send marketing newsletters only with your explicit consent. You may unsubscribe from marketing emails at any time free of charge.

Data Sharing with Third Parties

Relavia will never sell or trade your personal data for commercial purposes. We only share essential data with trusted third-party processors, including logistics carriers, authorized payment service providers, and Shopify platform operators. All third parties are bound by GDPR and German data protection laws. We will only disclose user data when legally required by German judicial or administrative authorities.

Data Storage and Security

All personal data is stored on encrypted secure servers with industry-standard technical and organizational security measures to prevent unauthorized access, leakage, tampering, or loss. Data will only be retained for the period required to fulfill contractual and legal obligations and will be permanently deleted after the statutory retention period expires.

Your GDPR Rights

You have the right to access, rectify, erase, restrict processing, obtain data portability, and object to data processing. You may withdraw your consent at any time without affecting the legality of previous lawful processing. To exercise your rights, send a request to hello@relavia.shop. We will respond to all valid requests within 30 days.

Cookie Usage

This website uses functional and analytical cookies to improve browsing experience. Non-essential cookies are only activated with your explicit consent. You may adjust or disable cookie settings through your browser at any time.

Policy Updates

We reserve the right to update this Privacy Policy to comply with legal changes. Updated versions will be published on our official website and take effect immediately for all users.