Shipping policy

Effective Date: August 2026

This Shipping Policy applies to all orders placed on www.relavia.shop and complies with German e-commerce and logistics regulations.

Shipping Coverage

We provide standard delivery services nationwide within Germany and support shipping to most EU member states. Delivery availability, transit times, and additional fees for remote or non-EU regions are available upon customer service inquiry.

Order Processing Time

All fully paid and confirmed orders are processed, packaged, and dispatched within 1 to 3 business days. Processing time excludes German public holidays, weekends, and peak shopping seasons with order backlogs. Holiday and weekend orders will be processed on the next working day.

Estimated Delivery Time

Standard delivery within Germany: 3–7 business days after shipment

Standard delivery to EU countries: 5–10 business days after shipment

All delivery times are estimated and non-binding, subject to logistics operations, customs clearance, weather conditions, and seasonal delays.

Shipping Fees and Promotions

Shipping fees are automatically calculated based on item weight, volume, and delivery destination and will be clearly displayed at checkout before payment. We offer regular free shipping promotions with threshold rules announced on our official website.

Order Tracking

Once your order is dispatched, we will send a unique tracking number and logistics link to your registered email. You may check real-time delivery status online at any time. Please ensure accurate recipient name, full delivery address, and valid contact number to avoid delivery failure.

Undeliverable and Returned Packages

Delivery failures caused by incorrect customer address, unreachable contact information, or customer refusal to accept delivery will result in package returns. All resulting return shipping fees and re-delivery costs are borne by the customer. Re-delivery will only be arranged after supplementary payment confirmation.

Lost or Damaged Packages

If your package is lost, severely damaged, or abnormally detained in transit, please contact our support team within 3 working days after abnormal logistics status updates. We will verify the case with logistics providers and provide solutions including re-delivery, partial compensation, or full refund based on official results.